Customer Trying To Cancel Service Is Put On Hold Until Comcast Office Closes

Upon notifying Comcast that he [Aaron Spain] was trying to cancel his service, he was in fact put on hold long enough that the Comcast offices had closed while the elevator music continued to play. Aaron confirmed this by calling back into Comcast with a different phone and getting the automated message that all the people tasked with helping him cancel his service had gone home for the day.

Link (Techdirt)

Syria Dropping Off The Internet In 2012 Was Result Of NSA Hack Gone Wrong, Not Syrian Government

You may recall that, back in 2012, Syria suddenly dropped off the face of the internet. It actually happened twice. There was all sorts of speculation about how it happened.

At the time, Cloudflare’s analysis was one of the most thorough, noting that it almost certainly “was done through updates in router configurations” rather than a physical failure or a cable cut or something. Of course, everyone assumed that it was the Syrian government, trying to cut off access to the outside world.

However, in James Bamford’s big Wired article about Ed Snowden, Snowden reveals it was actually an NSA hack gone wrong

Link (Techdirt)

This made my creepiness gauge go off the scale

What Can swivelCard Do?

We patented a system for turning regular paper into a USB drive. Now we’ve included this technology in a business card. When you own swivelCard, you own the premium business card on the market.

  • Paper comes alive with embedded USB technology. Imagine giving your business card with pictures, videos, presentations, and websites for the recipient to interact with!

  • Analytics through a back-end software interface will allow you to access helpful information about your cards and how they are being used.

  • You can edit the destination you’ve selected remotely. Remote access to your swivelCard gives you many opportunities to continue interacting with the card’s recipient. With the back-end interface you’ll be able to log in to your account and remotely make changes to the destination. Plus, this can be done individually for each specific card. Want that potential client to go to a list of testimonials instead of your standard video greeting? You can make that change on the fly after they’ve left with the card!

This sounds like a massive security hole waiting to happen, and I don’t see how clients would think this is remotely okay.

Link (Kickstarter)

 

NYPD Officer Chokes Man To Death; Cops Blame Cellphone Recordings And People ‘Feeling They Have More Rights’

In the wake of Eric Garner’s death via cop chokehold, the NYPD is coming under all sorts of additional scrutiny. This is in addition to the appointed oversight ordered by Judge Scheindlin after finding that elements of its infamous stop-and-frisk program were unconstitutional. Scott Greenfield has a very stark recounting of the incident, as well as a recording of Eric Garner’s last moments. (Here’s additional footage, which includes the officer who applied the lethal chokehold waving at the camera, as well as several officers gamely pretending Garner is simply passed out.)

The New York City Patrolmen’s Benevolent Association, the largest union representing NYPD officers, said in a statement that it was “criminals like Mr. Orta who carry illegal firearms who stand to benefit the most by demonizing the good work of police officers.”

It wobbles horribly, but it still spins. Here’s Scott Greenfield:
Come on, you have to be impressed by the statement. The problem is no longer [Officer] Pantaleo killing Garner, but “criminals like Mr. Orta who carry illegal firearms who stand to benefit the most by demonizing the good work of police officers.” This is poetry. This is genius. It was all about criminals demonizing cops, not cops killing people.

Link (Techdirt)

DOJ Report Details The Massive Amount Of Violence Committed By Rikers Island Staff Against Adolescent Inmates

Late in 2012, two mentally-ill minors were taken from their cells at Rikers and beaten by a shift captain and multiple guards, who took turns punching the two inmates while they were restrained. A jail clinician reported seeing one of them being punched in the head while handcuffed to a gurney. Another clinician said she saw staff striking the other while he screamed for them to stop hurting him. One of the two told consultants he was still spitting up blood “more than a month after the incident.”

This was prompted by the inmates’ refusal to “comply with earlier search procedures” and for “throwing urine” on guards. When questioned about this retaliatory beating by a prison physician, the captain said the inmates had banged their own heads against the wall. Other statements gathered infer that those involved pressured clinic staff to corroborate this story. The official report said simply: “The inmates were escorted to the clinic without further incident or force used.”

Link (Techdirt)

City Of London Police Arrest Creator Of Anti-Censorship Proxy Service Based On Hollywood’s Say So

According to Chief Inspector Andy Fyfe, the arrest is a prime example of a successful partnership between the copyright industry and local law enforcement.

“This week’s operation highlights how PIPCU, working in partnership with the creative and advertising industries is targeting every aspect of how copyrighting material is illegally being made available to internet users,” Fyfe says.

Commenting on the arrest, FACT Director Kieron Sharp argues that these proxy sites and services are just as illegal as the blocked sites themselves.

“Internet users have sought ways to continue to access the sites by getting round the blocking put in place by the ISPs. One of the ways to do this is to use proxy servers. This operation is a major step in tackling those providing such services,” Sharp notes.

Link (Techdirt)

Ebola Cure Not Fully Developed Because Big Pharma Not Interested In Saving Lives Of Poor People In Africa

Bayer Chief Executive Officer Marijn Dekkers called the compulsory license “essentially theft.”

“We did not develop this medicine for Indians,” Dekkers said Dec. 3. “We developed it for western patients who can afford it.”

Link (Techdirt)

A Smartphone Case That Expands Seamlessly Into A Tablet

Lets see, they have legal counsel, business and project managers, but no actual developers or manufacturers.

I would say that is starting in the complete opposite end if you actually care about bringing a product to market.

From the video “We’re amazed no-one has thought of this”, well they have.

If you watch the video, you see that they don’t really have a product, but they hope to have one some day.

Link (Kickstarter)

This is how you cancel with Comcast

A current employee at Comcast who participated in the Comcast Confessions series provided The Verge with a copy of the 20-page guidelines the company uses for evaluating retention specialists. The guidelines are divided into 13 sections:

1. Greet customer clearly
2. Clarify reason for call
3. Relate and empathize
4. Take control
5. Set the agenda
6. Ask targeted questions
7. Consider unstated needs / active listening
8. Take ownership / make offer
9. Overcome objections
10. Close the save
11. Confirm details
12. End on a positive note
13. Documentation

Save Attempt is Not Applicable in the Following Scenarios

-Customer is moving in with an existing Comcast customer (CAE must verify Comcast services active at new address)
-Customer is moving to a non-Comcast area (CAE must verify by looking up zip code)
-Account holder is deceased / incapacitated
-Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area
-Natural disaster
-Customer doesn’t know what address they’re moving to

So according to Techdirt, all you need to do is

Once you are transferred to customer retention, you say the following: “I am cancelling my service because my home was hit by a tornado, flinging me out of the window and into an unknown address that I’ll be sharing with someone who already has Comcast service. Also I’m dead.”

Link (Techdirt)