Customer Trying To Cancel Service Is Put On Hold Until Comcast Office Closes

Upon notifying Comcast that he [Aaron Spain] was trying to cancel his service, he was in fact put on hold long enough that the Comcast offices had closed while the elevator music continued to play. Aaron confirmed this by calling back into Comcast with a different phone and getting the automated message that all the people tasked with helping him cancel his service had gone home for the day.

Link (Techdirt)

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