This is how you cancel with Comcast

A current employee at Comcast who participated in the Comcast Confessions series provided The Verge with a copy of the 20-page guidelines the company uses for evaluating retention specialists. The guidelines are divided into 13 sections:

1. Greet customer clearly
2. Clarify reason for call
3. Relate and empathize
4. Take control
5. Set the agenda
6. Ask targeted questions
7. Consider unstated needs / active listening
8. Take ownership / make offer
9. Overcome objections
10. Close the save
11. Confirm details
12. End on a positive note
13. Documentation

Save Attempt is Not Applicable in the Following Scenarios

-Customer is moving in with an existing Comcast customer (CAE must verify Comcast services active at new address)
-Customer is moving to a non-Comcast area (CAE must verify by looking up zip code)
-Account holder is deceased / incapacitated
-Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area
-Natural disaster
-Customer doesn’t know what address they’re moving to

So according to Techdirt, all you need to do is

Once you are transferred to customer retention, you say the following: “I am cancelling my service because my home was hit by a tornado, flinging me out of the window and into an unknown address that I’ll be sharing with someone who already has Comcast service. Also I’m dead.”

Link (Techdirt)

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