Australia’s National Rape Hotline Run By Insurance Company, Who Demands All Sorts Of Private Info | Techdirt

Over the past year, Medibank changed how the service was run, having the first line of people responding to calls doing more of a triage effort to figure out who really needs to talk to a counselor and who can just be pointed to information. Medibank claimed this was to better serve callers’ needs — and to enable more people to reach a counselor, but there have been lots of concerns about this.And it came to a head a few weeks ago, when RDSVA, whose contract with 1800Respect was up, announced that it was leaving the program entirely, in part because part of the new contract demands from Medibank would have involved having to hand over all of the confidential notes it had on callers.

Source: Australia’s National Rape Hotline Run By Insurance Company, Who Demands All Sorts Of Private Info | Techdirt