Comcast Incorrectly Bills Customer $1,775, Tells Him To Figure It Out With His Bank | Techdirt

““[I]t does appear the Early Termination Fee (ETF) applied to your Comcast Business account was done in error,” reads the email, confirming what Robert had already been told, but at least this was in writing, so Comcast has to do something, right? Nope. “I understand you’re claiming that someone advised you Comcast would send a refund check for the last payment that was debited but this is generally not the way we handle these situations,” continues the condescending email. “We generally only issue a refund check for a disconnected account with a credit balance leftover. For your situation, you would have to dispute the payment with your bank.”

Source: Comcast Incorrectly Bills Customer $1,775, Tells Him To Figure It Out With His Bank | Techdirt

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