Verizon tells customer he needs 75Mbps for smoother Netflix video

Netflix performance on FiOS Internet service has been solid ever since Netflix paid Verizon for a direct connection to its network.

Even Verizon’s basic 25Mbps fiber service should be plenty for Netflix, which streams in standard quality at 3Mbps and HD at 5Mbps. But Verizon sales reps told one customer that his 50Mbps service won’t provide the smoothest Netflix experience available. For that, he needs to upgrade to 75Mbps.

In a blog post titled “Verizon Falsely Promising Better Quality Netflix Streaming With Faster, More Expensive Internet Tier,” streaming video industry analyst Day Rayburn wrote yesterday that multiple Verizon sales reps gave him this pitch.

Link (Ars Technica)

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